Frequently Asked Questions
Everything you need to know about Oclean's fashion collections and services.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like swimwear and intimate apparel cannot be returned unless they are defective.
How do I ensure I choose the correct size?
Each product page features a detailed sizing chart with specific measurements. We recommend comparing these measurements to a similar garment you already own. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
Oclean accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay for eligible customers.
Are your garments sustainably sourced?
Sustainability is a core value at Oclean. We prioritize eco-friendly fabrics such as organic cotton and recycled polyester, and we partner exclusively with manufacturers who adhere to fair labor practices and ethical production standards.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order will have entered the fulfillment process and cannot be modified.